Information about the Bank's Customers is considered strictly confidential and no Employee shall disclose such Information about the Bank's Customers to non-Employees without the approval of the concerned Customer and/or the Central Bank of Oman , subject to mandatory provisions of disclosure provided in the laws of the Sultanate of Oman and the countries in which the Bank has operations.

Further, no Employee shall disclose Information about the Bank's Customers to other Employees, other than as would normally be required for the purposes of conducting day-to-day business activities.

Management of the Bank will ensure that appropriate procedures are established to enable Employees to meet the regulatory privacy and confidentiality requirements of this Privacy Policy and to assist Employees in understanding their responsibilities regarding the use and management of Customer Information.

Where any Employee knowingly commits, authorizes or permits, either directly or indirectly, breaches of this Privacy Policy, the Employee will be held responsible for the breach and will be dealt with in accordance with the Labour Law of Oman and the Bank's Human Resources (HR) Policies & Procedures.

The principles of privacy and confidentiality set out in this Privacy Policy also apply to Directors of the Bank. Where any Director knowingly commits, authorizes or permits, either directly or indirectly, breaches of this Privacy Policy, the Director will be held responsible for the breach and will be dealt with in accordance with the provisions of the Banking Law of Oman, the Commercial Company Law of Oman, and the Memorandum of Association of the Bank.

A Director or Employee who has been found to have breached any external privacy or confidentiality laws and/or regulations will be held responsible in accordance with those laws and regulations irrespective and separately of any actions taken in accordance with the Bank's Memorandum of Association, HR Policies & Procedures, or this Privacy Policy as applicable.